Terms & Conditions
Please read the terms & conditions thoroughly.
The moment a bonus is credited to your account, you are bound by all terms & conditions stated on this page.
DISCLAIMER: Unless directly contradicted by the contract stated in any bonus offer you see, all terms & conditions made known on this document are final. In the event that a bonus offer does create an exception to anything mentioned here, ONLY the contradicted term(s) and/or condition(s) will be considered invalid for that bonus offer. In that case, the term(s) and/or condition(s) in the bonus offer will be considered the term(s) and/or condition(s) for that particular situation. However, with the exception of the text contradicted by the bonus offer, all other term(s) and/or condition(s) remain non-negotiable.
No employee of Always Cool Casino has the authority to waive any term(s) and/or condition(s) mentioned on this page under any circumstances. If an employee claims to do so please contact firstname.lastname@example.org immediately to report him/her.
To claim a bonus: You must click on "Deposit," then select the bonus code from the drop down menu or type it in manually, then click "Redeem Free Chip."
To play any of the bonuses: You must click on "Bonus Money" on the right of the page, then click on the software in which the bonus was credited. If you are playing on a mobile device or tablet, click on your username, then the software in which the bonus was credited. The main software used for bonuses is Betsoft.
All terms and conditions apply to both USD$ and EUR? accounts. They are written below are written in USD$, but apply for EUR? as well.
Term #0 - Promotions
Regarding all codes deposit bonuses based on a percentage on deposits of $20 - $500. The number in the code indicates the percentage. For example, the code "100CASH" is a 100% bonus on deposits of $20 - $500.
Bonuses based on a percentage have a 87X wagering requirement. That means the bonus must be wagered 87 times before being eligible for a withdrawal. All applicable games will appear in the bonuses tab and you can play any of them to meet the wagering requirements.
All codes ending in the word "FLAT" are flat bonuses on deposits of $25 or more. The number in the code indicates the flat amount of the bonus. For example, the code "400FLAT" would be a $400 flat bonus on deposits of $25 or more.
FLAT bonuses are slots bonuses with 87X wagering requirements. That means the bonus must be wagered 87 times on the games appearing in the "bonuses" tab (all slots, keno, scratch cards) in the casino lobby before being eligible for a withdrawal. Wagering your deposit does not count towards the wagering requirements of the bonus.
All codes that contain the word "FREE" or "CHIP" or any bonuses offered as "free chips" are special free chips with 87x wagering requirements. That means the bonus must be wagered 87 times before being eligible for a withdrawal. The number indicates the amount of the free chip. For example, "10FREE" would be a $100 free chip. All regular and 3D Slots will appear in the bonuses tab of the game lobby and you can play any of them to meet the wagering requirements.
Players found abusing any of these offers, or any other bonus or promotion, by placing no-risk bets to meet wagering requirements will have their bonus & winnings revoked and their accounts banned.
Term #1 - All bonuses are sticky
Unless stated otherwise with the bonus offer all bonuses offered at Always Cool Casino are "sticky bonuses". Sticky bonuses can not be withdrawn from the casino until the wagering requirements are fulfilled.
Term #2 - Deposits are played first
At Always Cool Casino, you play your cash deposits first. Only when you run out of deposited cash do you start playing your bonus balance.
If you do not wish to accept a bonus, there is a minimum of a 1X wagering requirement on your deposit.
NOTICE: Deposits may not show on your statement as "Pamper Casino" and may not be the exact amount of your deposit due to international exchange rates. If you see any questionable transactions, contact us to review before contacting your bank.
Term #3 - Wagering requirements must be met
All bonus offers you see on the promo page and elsewhere have wagering requirements attached to them. You have to meet the wagering requirements to be able to withdraw any winnings. You have the option to forfeit all winnings & all bonuses to start fresh with a new deposit and bonus.
Term #4 - Maximum cashouts
You will always see a variety of bonuses being offered by Always Cool via our website and sometimes via emails or other mediums.
Depending on the % of the bonus there are maximum cashout amounts associated with the bonuses. In accordance to this term, all funds that you are unable to withdraw are zeroed out from your account.
Any bonus given to a player where he does not deposit any of his own money in conjunction with the bonus is considered a free chip, unless it is for depositor's compensation (see below). The sole purpose for free chips is to encourage deposits. When a free chip is released, our players can then deposit real money, and have an opportunity to withdrawal the full amount of the free chip after a wagering requirement of 80X has been completed.
The maximum withdrawable amount on any free chip of $50 or more is $50 unless a deposit is made. Any free chip of $49.99 or less is a "play for fun" bonus and cannot be withdrawn unless a deposit is made.
If you currently have funds in your cash balance from a released free chip and would like to make a deposit, you need to contact customer service to have your balance adjusted appropriately. Before your deposit is made, you must have the amount of the bonus released or less in your cash balance. Failure of doing so will result in forfeiting of all winnings and bonuses on the account at that time.
If you would like to start fresh with a deposit bonus, you must request any funds generated from a bonus to be removed (zeroed out) at the time of your deposit. Please note that any free chip related winnings can only be withdrawn via Bitcoin and will never be sent out by any other option unless a deposit is made. You must complete all requirements to qualify for any withdrawal (see Term #9).
Example 1: In a scenario where you get a free chip of $100 and make a minimum deposit of $20, the maximum cashout amount is 1X the amount of the deposit+bonus = $100 + $20 x 1 = $120 after an 80X wagering requirement is fulfilled, on the amount of the deposit+bonus. In this case, any additional funds in your account over and above the maximum cashout of $120 will be removed (zeroed out) at the time of your withdrawal.
Example 2: In a scenario where you get a free chip of $49 and make a minimum deposit of $20, the maximum cashout amount is 1X the amount of the deposit+bonus = $49 + $20 x 1 = $69 after an 80X wagering requirement is fulfilled. In this case, any additional funds in your account over and above the maximum cashout of $69 will be removed (zeroed out) at the time of your withdrawal. If there is no deposit made, these funds will be removed (zeroed out) at your request.
Example 3: In a scenario where you get a free chip of $100 the maximum cashout amount is $50. In this case, any additional funds in your account over and above the maximum cashout of $50 will be removed (zeroed out) at the time of your withdrawal.
Once a customer has successfully taken a withdrawal arising from a free chip he may not request another withdrawal from a free chip until he makes future cumulative deposits exceeding the amount of the free chip withdrawal. This does not affect withdrawals arising from real money deposits. Making a deposit after winning on a free chip but before taking a withdrawal does not negate this term.
Compensation bonuses for Depositing Players
Compensation bonuses are given to a depositing player where he does not deposit any of his own money in conjunction with the bonus, and can be requested after a deposit and bonus have been zeroed out (see Term #5). Compensation bonuses come with 87X wagering requirements and the maximum withdrawable amount on a compensation bonus is 1X the amount of the bonus. In a scenario where you get compensation bonus of $75, the maximum cashout amount is $75. In this case, any additional funds in your account over and above the maximum cashout of $75 will be removed (zeroed out) at the time of your withdrawal.
All bonuses of 200% & below
The maximum withdrawable amount on any bonus of 200% or below is 5X the amount of the bonus.
Example : If you deposit $100 & receive a 200% bonus the bonus you will receive will be 200% of $100 = $200. Since the maximum cashout is 5X the amount of the bonus the maximum withdrawable amount will be $200 x 5 = $1000. In this case, any additional funds in your account over and above the maximum cashout of $1000 will be removed or zeroed out at the time of your withdrawal.
All bonuses of 201% - 750%
The maximum withdrawable amount on any bonus of 201% - 750% is 2X the amount of the bonus. However, if the redeemed bonus amount is over $1750 then the maximum withdrawable amount is only half that of the bonus amount.
Example : If you deposit $100 & receive a 500% bonus the bonus you will receive will be 500% of $100 = $500. Since the maximum cashout is 2X the amount of the bonus the maximum withdrawable amount will be $500 x 2 = $1000. In this case, any additional funds in your account over and above the maximum cashout of $1000 will be removed (zeroed out) at the time of your withdrawal.
All bonuses of 751% & above
The maximum withdrawable amount on any bonus of 751% & above is 15X the amount of the deposit made in conjunction with the pertinent bonus.
Example : If you deposit $100 & receive a bonus over 751% bonus, the maximum withdrawable amount will be $100 x 15 = $1500. In this case, any additional funds in your account over and above the maximum cashout of $1500 will be removed (zeroed out) at the time of your withdrawal.
All "Flat bonuses"
All "Flat" bonuses have a maximum cashout equal to the amount of the bonus + deposit.
Released bonuses to real money must be played in the software the funds were released from. Due to contract restrictions with software providers there are no exceptions to this rule
Term #5 - Zero outs
Your balance needs to be $1 or below for you to be considered "zeroed out".
You may not have bonus money from 2 bonuses in your account at the same time. Therefore, the system is configured to automatically remove (zero-out) any existing bonus money from your casino account whenever you redeem a bonus. Please remember that this feature only works when you have not completed the wagering requirements on a bonus. The software moves all bonus funds to real money once wagering requirements are completed on any bonus. However, this DOES NOT mean max cashout restrictions are removed from your bonus. ALL max cashout restrictions remain in full force & effect until a "zero out" occurs either due to you playing down your balance and any bonuses on the account or due to a withdrawal. If you make a deposit on top of a max cashout bonus/free chip even if it has already converted to real money due to you making the wagering requirements the most you will be entitled to withdraw at any time would be the maximum cashout available from the bonus that offers the lowest maximum cashout out of all the bonuses you redeemed without zeroing out your balance + any deposit(s) you made that were not connected to said bonus. All wagering requirements from all bonuses claimed since last "zero out" must be met as well. Any additional funds will be zeroed out at the time of the withdrawal.
Term #6 - Wagering requirements
To complete the wagering requirements of any bonus at Always Cool Casino, you must wager your bonus balance in the games appearing under the "Bonus Money" tab in the casino lobby. The deposit amount is not included in the wagering requirements and wagering your deposit does not count towards the wagering requirements of the bonus.
Term #7 - Provide a real physical address
No winnings are paid out to accounts with APO/FPO or any kind of P.O.box addresses. Any players who enters such an address in his account will not be paid any winnings and will have his/her deposit returned.
Term #8 - Don't open multiple accounts
Only one account per household, person, computer, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school is permitted. No winnings shall be paid if we detect multiple accounts on any of our sites.
Players who choose to deposit using a credit card must use a credit card under their own name. Credit cards under the name or address of anyone other than the person who opened the account will be considered "third party credit cards." Users of third party credit cards will have any winnings voided and will have all deposit(s) refunded back to the third-party card. Management may also, at its discretion, close the account of any player using third party credit card(s) to prevent suspected fraud. Any payout requests for players who used third-party credit cards will be denied.
Term #9 - You must be 21 years of age or older
A picture ID and proof of address is required for all withdrawals. In order to request a withdrawal, you must send us a scanned copy or photo image of your ID / Passport (must be valid) and a copy of a current Utility Bill to verify your address. We require copies of your ID and Address verification to prevent the abuse of our promotions (see Term #8 and Term #13), and to prevent underage gambling.
Term #10 - Account terminations
We reserve the right to terminate the account of any player at any time at our sole discretion.
If an account is being terminated due to violation of any rule on this page or anywhere else on this site then all funds in that account shall be null and void. Any available deposit may be returned if you are found to have not acted in an effort to defraud the casino. In case of a term #8 violation (multiple accounts) the manager *may* void only the player's winnings and allow him to continue wagering if the violation was unintentional provided the player agrees to be more careful in the future.
Any individuals who's accounts are terminated by Always Cool Casino may never open another account with us.
If you feel you have followed all the terms mentioned on this page and are unable to get a withdrawal from Accounting for any reason you may escalate your case to Always Cool Casino management immediately by emailing email@example.com
Term #11 - Amendments
This page may be amended from time to time. Players are required to consult this page every time before taking a bonus to ensure there have been no amendments to any terms. We never apply any amendments retroactively.
Term #12 - Restricted countries
Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :
Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Chad, China, Costa Rica, Croatia, Egypt, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Kazakhstan, Korea, Kosovo, Lebanon, Libya, Malaysia, Morocco, Montenegro, Nambia, Nigeria, Nepal, Nauru, Pakistan, Panama, Peru, Philippines, Republic of Moldova, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Somalia, Sri Lanka, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vanuatu, Venezuela, Vietnam.
Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee.
Term #13 - Zero tolerance for bonus abuse and/or bonus fraud
Promotions and bonuses are there to reward our valued players. We have a zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who we deem to be abusing our promotions. If fraudulent activity or abuse is suspected, we reserve the right to remove bonuses and associated winnings from the account and any associated accounts on any of our websites.
The determination of what constitutes bonus abuse shall be at the sole discretion of Management. Management will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:
Using more than one account
Playing welcome bonuses listed on forums or websites in which our players have not signed up from. Example: Players signs up from www.somesite.com and takes a deposit bonus but then redeems welcome bonuses from www.othersite.com . In this case any bonus and winnings will be forfeited and the account will be closed.
Redeeming 3 or more free chips without a deposit. Free Chips are a promotion to encourage deposits. Should any player take 3 or more free chips consecutively without making a a deposit on any account on any of our sites, the bonus and winnings will be forfeited and all of the accounts will be closed.
You are not able to have 2 free chips active at the same time, nor are you able to have an active cash balance won from a free chip along with a free chip balance at the same time. By doing so, you will forfeit all winnings based off of the free chips.
Term #14 - Dormant Accounts
Always Cool Casino is not a banking or financial institution, and thus, should not be used to hold funds for extended periods of time. In order to comply with licensing and regulatory requirements, we reserve the right to zero out real-cash balances for any account which has not been accessed for sixty (60) consecutive calendar days. Zero-outs can not be reversed once completed. If a player has funds in their real-cash balance, they may prevent the possibility of a zero-out due to dormancy by logging in to the account at least once fifty-five (55) days.
Term #15 - Software Malfunction
Always Cool Casino reserves the right to withdrawal or remove any monies from player's accounts that have been deemed as error or computer malfunction due to a game or games paying out incorrectly. The Player's balance will be renewed to the previous balance prior to playing said games. If Always Cool Casino Management deems the player is cheating or using some tool to cheat the games, all funds from all accounts will be forfeited and the accounts will be closed immediately, along with any accounts at any websites associated with Always Cool Casino.
If you have any questions at all, please feel free to contact us. Happy Gaming!